Fire Damage Technicians From Chicago Talk About Communication And Reporting

7/25/2018 (Permalink)

After a fire starts on your property in Chicago the damage may seem overwhelming and devastating.

Communication And Reporting

After a fire starts on your property in Chicago the damage may seem overwhelming and devastating. Any time a disaster affects you, the entire process can be very stressful. The various types of work required can get confusing to keep track of and retain a good understanding of the situation.

Insurance companies can also sometimes be difficult to work with because agents and adjusters often have a heavy workload. From the time our SERVPRO technicians respond to fire damage call in Chicago, to the day we complete the project, we work hard to demonstrate good communication and reporting. We feel that the entire mitigation process goes more smoothly if we strive to communicate well on our end to both you and your insurance company.

After we do our initial inspection and before we start any work, we explain the process to you in detail. Within eight hours of beginning a project, we brief your insurance adjuster and inform them of the initial scope of the restoration process. Our IICRC certified SERVPRO estimators come up with a first rough draft estimate right away. This way your adjuster stays informed from the beginning of the project and gets more time to review the loss. These days, advances in technology have helped streamline our chain of communication with you and your insurance agent and adjuster. We can now prepare estimates easily and save them in digital form. This allows us to transfer the estimates and any updates made to them easily via e-mail.

As soon as our SERVPRO technicians arrive at your residence, we begin keeping a hard copy job file. The job file contains all of the important information regarding the project. Contact information and policy numbers are the first to get recorded followed by a job overview, crew instructions and physical evidence and documentation of the affected areas. Included in the file is a place for any subcontractor information and any adjuster verbal briefing notes.

The last important document kept by our crew is a job diary. The diary describes each work day and keeps track of the customers’ questions or concerns they expressed for each day. A job diary also outlines exactly what type of work was conducted every day our team was at your house. To get help from a company that stays organized throughout the remediation process, call SERVPRO of Hyde Park / E. Bridgeport / Bronzeville at (312) 509-5000 all hours of the day.

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